Robert Tongren
Office of Consumers’ Counsel

77 South High Street, 15th Floor
Columbus, OH 43266-0550

PHONE: 1-800-282-9448

WEBSITE: https://www.consumeraffairs.com/resources/oh/

How ConsumerAffairs Works

We want to prevent one-star experiences for consumers and brands. Our business model is set up to support this


Our Business Model

Provide free resources

We spend hours researching companies, analyzing reviews, and building tools to make your decision process

surprisingly painless.

Encourage buyer engagement

We help brands collect reviews, respond to their customers, and generate insights from feedback. Brands that choose

to pay us for these tools are called Authorized Partners.

Assist your purchase

When you’re ready to purchase, we recommend an Authorized Partner(s) that meets your unique situation. We may

earn money when you connect with an Authorized Partner through our website.

We are a for-profit company. We are not a government agency or affiliated with any government organization. Our

website offers information for consumers such as news stories, reviews and ratings from consumers, buyers guides and

information on specific topics..

We offer our website for free to consumers. We make money with our Authorized Partner Program. We have

an authorized partner program for businesses who in turn pay us to participate. Those who participate are our

“Authorized Partners.”

We may earn money from certain businesses when you interact with them through our website (such as clicking a link

on our website, filling out a form on our website, or calling a number on our website to connect with them) and/or

when you make a purchase in connection with such interaction.

Here is a list of the partners we earn money from.